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Use this page as the support map for builder onboarding, implementation, and launch preparation.

During onboarding

  • Builder setup: Start from Builder Onboarding. All builders should sign up on the Orderly One portal and complete the setup/graduation flow to create their builder profile and obtain their broker ID. Orderly One serves as the builder portal for both low-code and SDK/API builders. Low-code builders will create a DEX frontend via the portal; SDK/API builders do not need to create a DEX frontend. Steps and graduation fees vary depending on your launch path.
  • Architecture and scope review: Align your integration plan, core user flows, and launch scope with the Orderly team before development begins.
  • Launch coordination: Use onboarding discussions to align on launch readiness, milestones, and any rollout dependencies.

Support channels

  • Discord: Join the Orderly Discord for direct community and team communication.
  • Builder Telegram channel: Ask the Orderly team for builder Telegram channel access so you can receive maintenance notifications and operational updates.

Builder resources

After launch

  • Maintenance handling: Monitor the system maintenance status endpoint and prepare your app to communicate maintenance windows clearly.
  • User communication: Make sure your users can understand when trading data is unavailable and what actions remain available during maintenance.
  • Support escalation: Keep a clear internal process for technical issues and coordinate with Orderly support when the issue depends on platform behavior.