> ## Documentation Index
> Fetch the complete documentation index at: https://orderly.network/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Stuck/delayed withdrawals

> How to diagnose delayed or stuck withdrawals by checking LayerZero messaging and chain status.

<Note>
  Withdrawals to some chains take longer (Polygon for example) because it takes longer to get to
  transaction finality. Withdrawals are not instant and may take a few minutes.
</Note>

If users are having issues with withdrawals please do the following:

<Steps>
  <Step title="First Step">
    Check our [Dune dashboard](https://dune.com/orderly_network/orderly-support-dashboard) and check
    if withdrawal went through to any chain. Sometimes users request withdrawal to the wrong chain.

    <Note>
      Make sure to refresh the dashboard before checking.
    </Note>
  </Step>

  <Step title="Second Step">
    If that wasn't successful, please go to [LayerZero explorer](https://layerzeroscan.com/) and select "Source: Orderly" to check for any cross-chain message delays.

    A list of messages appears with Orderly as the source chain for any withdrawals we have received and processed.

    * If a message is in-flight and was created 10+ min ago, the withdrawal is being delayed because of LayerZero cross-chain messaging.
  </Step>

  <Step title="Third Step">
    If the above steps weren't successful, please send a message to Orderly with

    * User's address
    * Withdrawal amount
    * Approximate time the withdrawal was requested
  </Step>
</Steps>